FAQ
FAQ
Everything You Need to Know
Products, protocols, science, shipping, and guarantees.
Products & Ingredients
What are functional mushrooms?
Functional mushrooms are species — such as Lion's Mane, Reishi, Chaga, and Cordyceps — that have been used in traditional wellness practices for centuries and are now the subject of growing scientific research. Unlike culinary mushrooms, functional mushrooms contain bioactive compounds (beta-glucans, triterpenes, hericenones) being studied for their potential to support cognitive function, immune health, relaxation, and overall vitality.
Are your products safe?
All Pilly Labs products are manufactured in the United States in FDA-registered, GMP-compliant facilities. We disclose every ingredient and its exact dosage — no proprietary blends. We recommend consulting your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
What ingredients do you use?
Each product has a complete ingredient list on its product page. Core functional mushroom ingredients include Lion's Mane, Reishi, Chaga, Cordyceps, Turkey Tail, Maitake, and Shiitake. Supporting ingredients vary by product and include L-Theanine, Lemon Balm, Valerian Root, and Turmeric/Curcumin. We use natural flavors and colors derived from real fruits.
Are your products vegan?
Most of our gummy products use citrus pectin (plant-based) rather than gelatin, making them suitable for vegan diets. Check individual product pages for specific dietary information.
Do you use proprietary blends?
No. Every ingredient and its exact dosage is listed on the label and product page. You always know exactly what you're taking and how much. If a supplement brand hides their formula behind a "proprietary blend," ask yourself why.
Where can I find the research behind your ingredients?
Our Science page breaks down the research behind every key ingredient — what the studies show, what they don't, and where the gaps are. Our Research blog has detailed summaries of individual peer-reviewed studies.
Protocols & Choosing the Right Products
What is a protocol?
A protocol is a combination of products organized by time of day — morning, afternoon, and evening — to match your body's natural rhythm. Instead of randomly taking supplements, a protocol tells you exactly what to take and when.
Which protocol is right for me?
We have ten protocols built around different goals. The fastest way to find yours is the 60-second quiz. Or browse by what matters most to you:
- AM Power Stack — You crash without caffeine and can't focus before noon
- PM Calm Stack — Your brain won't shut off at night
- Energy Stack — You want sustained energy without stimulant dependency
- Immunity Shield — You don't think about your immune system until it fails
- Full Day Protocol — You want morning-to-night coverage
- Daily Foundation — You want a baseline everything else builds on
- Complete Calm — Stress is the thing you most want to address
- AM + PM Duo — You want the simplest possible starter combo
- Starter Protocol — You want to pick any two products yourself
- The Works — You want everything. All nine products. Full system.
Can I take multiple products together?
Yes — that's the entire point of the protocol system. Products are designed to be combined by time of day. For example, Mushroom Coffee and Cordyceps Energy Gummies together in the morning, Reishi Relax Gummies in the evening. Each protocol page tells you exactly what to pair and when.
What time of day should I take each product?
Morning: Mushroom Coffee, Cordyceps Energy Gummies, Energy & Cognition Drops — when cortisol is highest and your brain is primed for focus.
Afternoon: 10 Mushroom Gummies, Adaptogen Vitality Gummies, Chaga Capsules — when energy dips and your body needs sustained support.
Evening: Reishi Relax Gummies (30-60 min before bed), Reishi Calm Drops (in evening tea).
Any time: Adaptogen Immunity Drops — immune support runs 24/7.
How long before I see results?
Some customers notice effects from stimulatory ingredients (Lion's Mane, Cordyceps) within the first week. Calming compounds like Reishi and adaptogens like Ashwagandha are associated with gradual, cumulative benefits over 2-4 weeks of consistent daily use. We recommend giving any protocol at least 30 days of consistent use before evaluating results. That's why we offer a 90-day guarantee — you have time to feel the difference.
Orders & Shipping
How much does shipping cost?
Free shipping on all orders over $99. Standard shipping rates apply for orders under $99. Most orders ship within 1-2 business days.
Do you ship internationally?
Currently we ship within the United States. We're working on international shipping — sign up for our newsletter to be notified when it's available.
How can I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. You can also check your order status by logging into your account.
Subscriptions & Pricing
How does Subscribe & Save work?
Subscribe to any product and save 15% on every order. Your subscription renews automatically — you can skip, pause, or cancel at any time from your account dashboard. No commitments, no penalties.
Do you offer bundle discounts?
Yes. Most products are available in 1-bottle, 2-bottle, and 3-bottle bundles with built-in savings — up to 17% off per unit on 3-bottle bundles. The discount applies automatically when you select a bundle on the product page.
What is your price?
Every product is $47.99 for a single unit. Subscribe & Save brings that to $40.79 per unit (15% off). Multi-bottle bundles offer additional savings.
Guarantee & Returns
Do you offer a money-back guarantee?
90-Day Satisfaction Guarantee. Try any protocol for 90 days. If you don't feel the difference, we'll refund your purchase. No forms. No interrogation. Email info@pillylabs.com with your order number.
Still Have Questions?
Email info@pillylabs.com or call (708) 697-9131, Monday-Friday, 9:00 AM - 5:00 PM CT.
60 seconds. No email required.
*These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.