FAQ
Clear answers before you order.
Formula details, prices and availability can change. The live product page, checkout and package label are the current sources of truth.
What are functional mushrooms?
They are mushroom species used in foods, traditional practices or supplements. Evidence, form and labeled amount vary by species and product.
Do you list every ingredient amount?
We show what the current label discloses. Some formulas list each amount separately. Others use a combined blend and do not state the amount of every ingredient. We identify that limitation instead of estimating.
Are these products safe for everyone?
No supplement is right for everyone. Do not use a product if you are allergic to an ingredient. Ask a qualified healthcare professional before use if you are pregnant, nursing, taking medication or managing a medical condition. Follow the current label.
Can I combine multiple Pilly Labs products?
Do not assume that combining products is appropriate. Ingredients can overlap, and personal risks differ. Compare the labels and ask a healthcare professional when appropriate.
When should I expect a result?
There is no guaranteed timeline or outcome. Individual experiences vary, and ingredient research does not prove a result for a finished formula.
What do products cost?
Current prices, bundle savings and subscription terms appear on the live product page and at checkout. We do not rely on a single fixed price for the entire catalog.
What does U.S. shipping cost?
Standard U.S. shipping is $6.90 for orders under $99 and free when the order reaches $99. Applicable tax is calculated at checkout.
Do you accept international orders?
International checkout is currently unavailable while product-by-country compliance and final checkout testing are completed. Do not use a forwarding address to bypass this restriction.
How long does fulfillment take?
Orders generally require 1–5 business days for fulfillment before carrier transit. Carrier estimates begin after the package is accepted and can change.
How do subscriptions work?
Only products that display an active subscription option are eligible. Review the price, frequency, next billing date and cancellation controls before confirming. Use the customer portal or contact us for help.
What is the satisfaction guarantee?
Contact us within 30 days of delivery if a product does not meet your expectations. Opened or unopened products are eligible for review under our current policy; one refund per product per customer.