Manage Your Subscription

Your Account, Your Control

We believe you should be able to manage your subscription as easily as you started it. No phone calls, no hoops, no guilt trips. If you want to pause, skip, change, or cancel — you can do it yourself in under 2 minutes.

How to Manage Your Subscription

Step 1: Log Into Your Account

  1. Go to pillylabs.com/account
  2. Enter the email address you used when you placed your order
  3. Check your email for the login link (we use passwordless login for security)
  4. Click the link to access your account

Step 2: Find Your Subscription

  1. Once logged in, look for "Manage Subscriptions" or "Active Subscriptions"
  2. You'll see all your current subscription products, next delivery dates, and billing amounts

Step 3: Make Your Changes

From your subscription dashboard, you can:

  • Skip a delivery — Push your next order back without cancelling
  • Change frequency — Switch between monthly, every 2 months, or every 3 months
  • Swap products — Switch to a different product at the same subscription price
  • Update payment method — Change your card on file
  • Update shipping address — Move? No problem
  • Cancel your subscription — Effective immediately, no future charges

How to Cancel Your Subscription

We won't make this hard to find. Here's exactly how to cancel:

  1. Log into your account at pillylabs.com/account
  2. Find the subscription you want to cancel
  3. Click "Cancel Subscription"
  4. Confirm your cancellation
  5. Done. You'll receive a confirmation email.

What happens when you cancel:

  • Your subscription stops immediately — no more charges
  • You keep access to your account and order history
  • Any orders already shipped are not affected
  • You can resubscribe anytime at the current price

Important: Cancellations must be made at least 24 hours before your next billing date to avoid being charged for the next cycle. If you're charged after cancelling, contact us immediately and we'll issue a full refund for that charge.

Need Help?

If you have any trouble managing your account or subscription, we're here to help:

Just tell us what you need — cancel, pause, swap, refund — and we'll take care of it.

Our Promise

We're a small team that cares about doing things right. We'd rather lose a subscriber honestly than keep one through confusion or dark patterns. If our products work for you, great. If they don't, we respect that — and we make it easy to leave.

Every customer deserves:

  • Clear information about what they're signing up for
  • Easy, self-service cancellation — no phone calls required
  • No hidden fees or surprise charges
  • A 30-day money-back guarantee on first orders
  • Honest answers from real people when they reach out

Still have questions? Check our FAQ or email us at info@pillylabs.com. We respond to every message.