Refund Policy
We would rather make it right.
If a Pilly Labs product does not meet your expectations, contact us within 30 days of delivery. Opened or unopened products are eligible for review under this satisfaction policy.
What to send
Email info@pillylabs.com with your order number, the product and a short explanation. Photos are helpful for damage or shipping errors.
What happens next
We will review the order and explain the resolution. Approved refunds return to the original payment method. Bank processing time can vary.
Fair-use boundary
The satisfaction guarantee is limited to one refund per product per customer. It does not cover fraud, repeated abuse, intentional misuse or purchases from unauthorized sellers.
Damaged, wrong or missing items
Tell us as soon as possible. We will investigate fulfillment and carrier records and work to correct mistakes that were not your fault.
Nothing in this policy limits rights that cannot legally be limited.
Updated August 28, 2026.