Our Promise: You Get What You Pay For

The supplement aisle has a trust problem. There are fake listings, labels that don't match what's in the bottle, and orders that never arrive. We started Pilly Labs so that problem isn't yours.

We can't promise any supplement will change your health. Nobody honest can. What we can promise is the part that's in our control: the product you ordered, as labeled, at your door. If that doesn't happen, we make it right.

What we promise

• The order you paid for. If an item arrives damaged or wrong, goes missing, or is held up because we or a delivery partner made a mistake, tell us. We'll look into it and make it right. Depending on what happened, that can be a replacement, a refund, account credit or another fair fix.
• A 30-day satisfaction guarantee. If a Pilly Labs product doesn't meet your expectations, contact us within 30 days of delivery. Opened or unopened, it qualifies. You don't have to give a reason.
• Refunds to how you paid. Approved refunds go back to your original payment method. Your bank may take a few extra days to post them.
• Subscriptions get the same promise. Subscription orders get the same 30-day review as one-time orders. If a renewal went out that you didn't mean to keep, contact us promptly and we'll go over your options.

How to reach us

How to make sure you're covered

• Buy from us or an authorized seller. Copycat and resale listings are one of the most common supplement scams. The promise covers orders from pillylabs.com and our authorized sellers. It doesn't cover purchases from unauthorized sellers.
• Check your address before you pay. We can usually change an order only before it goes to fulfillment, so contact us right away if something's wrong.
• Watch for tracking. We email it when your order ships. Orders sometimes ship from more than one US location and arrive in separate boxes.

Shipping, plainly

• Most orders take 1–5 business days to prepare before they ship.
• US delivery by USPS Ground Advantage usually takes 2–4 business days after that. USPS Priority usually takes 1–3 days, where it's offered at checkout. These are estimates, not guarantees.
• We can't ship to Alaska or Hawaii right now.
• International orders go only to the destinations shown at checkout. They ship by FedEx and usually take 3–5 business days. Customs can add time. Duties and import taxes aren't included in your price; the customer pays them.

Fair for everyone

We keep this promise generous by keeping it fair. The satisfaction guarantee covers one refund per product per customer. It doesn't cover fraud, repeated abuse or deliberate misuse. Nothing here limits any consumer rights the law gives you. If the law gives you more, the law applies.

Full details: Refund policy · Shipping policy. Pilly Labs LLC.